Putting it into Practice

Abstract: The article reports on the experience of service users who took part in a primary care project to improve the care of people with back pain. Service users attended workshops with practice teams and then helped them with small-scale quality improvement projects. Health professionals and service users were therefore learning together to understand each other’s experiences and to co-develop new models of care. Semi-structured interviews with the service users identified the factors which helped them to be effective. These included: • clarity about their role and expectations of their involvement, particularly during recruitment • preparation for involvement – making time for team discussion early on • ongoing support • good communication • opportunities for influencing change. The authors have used these findings to develop a model for co-learning that may be useful to other projects.

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Categories: journal article
service users and carers
researchers
relevant to all service users
lessons from direct experience of involvement
implementation and change
recruiting people to be actively involved in research
training and supporting researchers

Date Entered: 2014/08/19

Date Edited: 2014/08/19